HELP CENTRE
Frequently Asked Questions
Answers to the most common questions — for homeowners selling, and for shoppers attending our sales.
For Prospective Clients
How much does your service cost?
We work on a commission basis — no upfront fees. You only pay when items sell. See our Fees page for full details.
How quickly can you start?
We can typically begin within a few days of signing. Most sales go live within 3–5 days of the assessment.
What happens to unsold items?
Unsold items are donated to local charities, recycled, or responsibly disposed of — your choice. We never just dump things.
Do strangers come into my home?
No. All buyers are pre-qualified through our platform. Pickups are scheduled and managed by our team.
Can you handle an entire estate?
Yes — estates are our specialty. We work with families, lawyers, and real estate agents to coordinate everything.
How do I get paid?
You receive a single payment at the completion of the sale, minus our commission. No chasing buyers yourself.
For Shoppers Attending a Sale
How do I find current sales?
Visit our Current Sales page to browse all active and upcoming listings in your area.
How do I purchase an item?
Items can be purchased directly through our listings. Once purchased, we'll coordinate a pickup time with you.
Can I make an offer?
Some sales allow offers. Check individual listings for available options.
How do I get notified about new sales?
Subscribe on our Notify Me page and we'll alert you when new sales launch in your area.
Still Have Questions?
We're happy to chat. Book a free assessment or reach out and we'll get back to you promptly.